ORDERING & PAYMENT

SMS and/or email notifications will keep you updated on the status of your order. For more information please contact our client service team who will assist you. [email protected]

Select an item, then click “add to cart”. If the item is out of stock, relevant messaging will be displayed above the “add to cart” button.

Our customer service team will do their best to assist in getting your order re-routed. Please contact them using the following email address: [email protected]

Employee Private Orders:
If there is no stock available of the item you wanted to order, please email [email protected] and we will advise you when replacement stock will be available.

Cost Centre Orders:
If there is no stock available of the item you wanted to order, then your order will be placed on back order and will be processed and dispatched as soon as the stock arrives in the warehouse.

Items placed on back order:
Items placed on back order will automatically be allocated to the next SKU of the same item which has stock available. Should no stock of the same item be available, your order will be placed on a back order. Once stock is available it will be sent to you. Please note that there may be a price difference between SKU’s and you will be charged accordingly.

Once your order has been processed, it cannot be changed. Should you have any urgent queries please  contact us.

When you receive your order, please check the items against the delivery note in the box. If there are any discrepancies or breakages email [email protected] immediately.​

When you receive your order, please check the items against the delivery note in the box. If there are any discrepancies or breakages email [email protected] immediately.​ The promotional items go through a quality control check before being accepted into stock. However, we would like to emphasise that the items do not come with a lifetime guarantee. Should an item show a defect and you feel that it is a manufacturing fault it can be returned (Delivery, Returns and Exchanges section). Any faulty items will be sent to the manufacturer for an assessment. If found to be faulty by the supplier, it may be repaired, if possible and returned to you or exchanged.

Unfortunately, orders cannot be cancelled once they’ve been dispatched. You will need to receive the order & then do a return. If you need assistance, please contact us.

• Credit Card
• Snapscan

Once you’ve completed the checkout successfully, you will be redirected to the Order Confirmation page confirming your successful order. You will also receive an Order Confirmation email from us with a summary of your order information. If you need assistance, please contact us.

DELIVERY, RETURNS & EXCHANGES

Economy Freight = Free to all destinations within South Africa

Economy delivery lead-time:

• Johannesburg, Pretoria - Next Day Delivery,
• Other main centres 48-72 hours,
• Outlying areas 48-96 hours

Overnight Freight

Free delivery to the following buildings in Johannesburg

• 3, 5 and 6 Simmonds Street, Marshalltown, Johannesburg
• 30 and 33 Baker Street, Rosebank, Johannesburg
• CVOP, Constantia Kloof, Johannesburg

Overnight freight to all other destinations in South Africa; cost will be added to the order

• Orders below R3000 = R250
• Orders Between R3001 – R7500 = R300
• Orders Above R7501 = R350

Overnight delivery lead-time: next day by 12pm to main centres and most destinations in SA

Products may be returned for credit, exchange or refund within 14 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid invoice.

The order would need to be returned to the following address:

FES Brand Marketing
Att: Revani Nair
Unit 7,
K101 Business Park,
Capital Hill,
Le Roux Road,
Midrand,
South Africa